How to Submit a Support Ticket
Need Help?
If you have a question that cannot be answered using the christinelivingstone.com Knowledge Base, or you need assistance with a booking, service or other support matter, you can submit a ticket using the link below.
STEPS TO OPEN A SUPPORT TICKET:
Step 1: Open the Support Ticket Hub
Visit the christinelivingstone.com Support Ticket Hub.
Step 2: Start a new ticket
Select the option to submit a ticket and choose the enquiry category that best matches your question or problem. If none of the available categories fits, choose Other / General.
Step 3: Complete the form
Enter the requested information, including your name, email address, subject and a clear description of your enquiry. Complete the other relevant fields, such as your WhatsApp number, business name or the service you need help with, where applicable.
If your enquiry concerns an existing booking, include relevant booking details so the support team can identify what you are asking about.
You may attach relevant files if they help explain the issue. Do not include passwords or unnecessary sensitive personal information.
Step 4: Check and submit your ticket
Review your information to make sure it is accurate and complete. When you are ready, select Submit Ticket.
What happens after you submit a ticket?
The Ticket Hub system will automatically send you an email with your ticket number and link to review or add further information.
Support tickets are normally answered within an average of 2 business days. The maximum expected response time is 5 business days.
Please allow for this response time when following up on your enquiry.