Privacy and Cookie Policy
Last updated: 6 October 2026
Christine Livingstone ("us", "we", or "our") operates the www.christinelivingstone.com website and the Christine’s Shop (the "Shop"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Website or Shop. By using our Website or Shop, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
We may collect personal information that can identify you, including but not limited to: Name, Email address, Telephone number, Address, and Log Data. Log Data may include your IP address, browser type, browser version, pages visited, time and date of your visit, and time spent on those pages. This information is collected to provide and improve our services.
Cookies We Use
We use cookies to enhance your experience on the Website and Shop. Cookies may include an anonymous unique identifier and are stored on your device.
* Necessary Cookies: Required for checkout, account access, and downloads. These load immediately.
* Optional / Future Cookies: Analytics and marketing cookies may be used in the future, but only after you provide consent. Non-essential cookies will not be used until consent is given via the “GOT IT” button or “Manage Cookies” link on the banner. You can manage or withdraw your consent at any time using the “Manage Cookies” link on the cookie banner.
Shop Accounts Data
Data collected through your Shop account includes information you provide when creating an account, placing orders, or accessing downloads. We use this data to process your orders, communicate with you, and provide our services efficiently.
Website Forms Data
Data collected through website forms, such as contact forms or newsletter sign-ups, is used only to respond to your requests and communicate relevant information. This information is not shared with third parties except as described in this policy.
AI Support Chat
ChristineLivingstone.com may provide an AI-powered support chat to help visitors find information about the Website, services, bookings, policies, and support options.
Information entered into the AI support chat may be processed to provide a response, identify relevant information from approved ChristineLivingstone.com sources, troubleshoot the support service, and determine when human support may be required.
AI chat conversations may be retained for up to 30 days for support, operational, troubleshooting, and dispute-investigation purposes. Visitors are not provided with a dedicated chat-history facility. The AI support chat is not intended to function as a client record.
Please do not submit unnecessary sensitive or private information through the AI support chat. Information relating to health, religious or philosophical beliefs, private coaching matters, or other sensitive personal circumstances should only be provided where it is necessary for the specific support request.
Human Support and HESK Tickets
If the AI support chat cannot safely or accurately assist with a request, it may recommend human support.
The AI will ask for your permission before sending relevant information to ChristineLivingstone.com support or creating a HESK support ticket. Only information relevant to the support request should be transferred.
If you give permission and a support ticket is created, the information sent to support becomes part of the support record and is handled in accordance with applicable support-record and privacy requirements. You will be provided with the relevant ticket or reference number.
If you do not give permission for an AI conversation to be sent to support, no HESK ticket will be created through the AI chat.
Technical and Audit Information
Technical information may be recorded when you use the Website or support services. This may include information such as your IP address, browser type, pages visited, date and time of access, system or service status, and other information needed for security, troubleshooting, monitoring, or investigation.
AI support systems may also retain minimal technical and audit information needed to determine whether requests were processed successfully, approved information sources were available, an escalation was triggered, or a support ticket was created.
Technical and audit records should contain only the information reasonably necessary for these purposes and should not include full chat transcripts or unnecessary sensitive personal information.
Third-Party Services
ChristineLivingstone.com may use third-party services and technology providers to operate the Website, provide support services, process payments, facilitate bookings, provide communications, or deliver other Website functionality.
Information processed by a third-party service may also be subject to that provider’s own privacy policy, terms, and applicable data-handling practices. ChristineLivingstone.com does not control the privacy practices of independent third-party providers and cannot be responsible for matters governed by their own policies.
Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw consent for non-essential cookies or other processing of your personal data at any time. Consent withdrawal can be done via the “Manage Cookies” link or by contacting us.
Trading Names
Our policies apply across all our trading names. Each trading name maintains its own privacy and legal policy, which you can view for specific details:
Consent and Withdrawal
By clicking “GOT IT” on the cookie banner, you consent to our use of cookies as described above. You may manage or withdraw consent at any time using the “Manage Cookies” link. Non-essential cookies will only be used after consent is given.
Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, fulfill legitimate business purposes, resolve disputes, maintain legitimate business records, protect the Website and its users, or otherwise comply with applicable requirements.
AI support chat conversations are normally retained for up to 30 days and then deleted, subject to any legitimate reason for longer retention.
Records relevant to a complaint, dispute, legal matter, security incident, or legitimate investigation may be preserved beyond normal retention periods where required or reasonably necessary. Once the relevant matter has been resolved and there is no longer a legitimate reason to retain the records, they will be subject to the applicable deletion or retention process.
Data Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary sensitive information through ordinary Website forms or support channels.
Updates to This Policy
We may update this policy from time to time. Updates will be posted on this page. Please review this page periodically for changes. Changes are effective when posted.
Contact Us
If you have any questions about this combined Privacy, GDPR, and Cookie Policy, please contact us.