Order and Refund Policy - Group Sessions
Last Updated: 4 October 2026
This policy applies to paid and booked Group Sessions offered through ChristineLivingstone.com. Individual event or product pages may contain additional event-specific information.
1. Definitions
1.1 Client – The person who purchases or receives a booking for a Group Session.
1.2 Session – A Group Session purchased or booked through ChristineLivingstone.com.
1.3 Booking – A confirmed purchase and reservation for a Session.
1.4 Gift – A Session purchased by one person for another person.
1.5 Transfer – A Booking originally purchased for one person that is transferred to another person before the Session.
2. Nature and Scope of the Service
2.1 Group Sessions are Christian Lifestyle Coaching and Prayer Sessions provided in a group setting.
2.2 Depending on the Session, the content may include Christian lifestyle coaching, biblical teaching or guidance, prayer for healing or deliverance, and related discussion.
2.3 Participant questions and prayer requests may be taken into account when planning or conducting a Session. A Group Session is not private one-on-one coaching.
2.4 Group Sessions are not a ministry service, therapy or counselling service, medical or psychological service, or crisis or emergency support service.
2.5 No specific outcome or result is guaranteed. The Client remains responsible for their own decisions, actions and wellbeing.
2.6 Dissatisfaction with subjective results, expectations or perceived effectiveness of a Session does not automatically create a right to a refund.
2.7 There is no minimum attendance requirement. A Group Session may proceed even if only one Client attends.
3. Booking and Payment
3.1 Group Sessions are booked through the designated booking platform.
3.2 A Booking is confirmed only after successful payment and receipt of the booking confirmation from the booking platform.
3.3 Payment alone does not guarantee a confirmed Booking or Session place.
3.4 If payment has been successfully made but no Booking confirmation is received, the Client must contact care@christinelivingstone.com or submit a support ticket and provide their name, Session date, payment reference and proof of payment.
4. Session Preparation
4.1 ChristineLivingstone.com begins preparation for the Session 3 business days before the scheduled Session date.
4.2 The Intake Form is optional. Clients are encouraged to complete it if they wish to submit questions or prayer requests for consideration.
4.3 Questions and prayer requests submitted before preparation begins may be taken into account when planning the Session.
4.4 Questions or prayer requests submitted after preparation has begun may not be considered.
4.5 Attendance does not depend on completion of the Intake Form.
4.6 Failure to complete the Intake Form does not create a right to a refund.
5. Cancellation
5.1 Client Cancellation – A Client may request cancellation before preparation for the Session begins.
5.2 Where a Client cancellation qualifies for a refund, 75% of the amount paid will be refunded. A 25% cancellation fee will be retained, together with any non-recoverable payment processor costs.
5.3 Once preparation has begun, normal Client cancellation is no longer eligible for a refund, subject to any rights that may apply under applicable law.
5.4 ChristineLivingstone.com Cancellation – If ChristineLivingstone.com is unable to provide the Session, the Client may choose either a full refund or a replacement Group Session, where a suitable replacement is available.
5.5 If a replacement Session is available, the Client must select a replacement date within 30 to 60 days of the original event booking date and make their selection within 3 business days of being notified of the cancellation.
5.6 If ChristineLivingstone.com is unable to provide the replacement Session, the same full-refund-or-replacement choice will continue to apply.
5.7 Events Beyond Reasonable Control – If circumstances beyond the reasonable control of ChristineLivingstone.com prevent or materially affect delivery of the Session, reasonable efforts will be made to provide a replacement Session. If this is not reasonably possible, the applicable cancellation, rescheduling or refund options in this policy will apply.
6. Rescheduling
6.1 Client Rescheduling Before the Session – A Client may request one complimentary reschedule by contacting Christine at least 2 business days before preparation begins. The replacement Session is subject to availability.
6.2 Missed Session – If a Client does not attend the Session, including because of a Client-side technical problem, the Client may request rescheduling within 3 business days after the original Session date.
6.3 Rescheduling under this missed-session provision is for the same event only and is subject to availability.
6.4 The replacement date must be within 30 calendar days of the original event date.
6.5 A Client may use this missed-session rescheduling option once only.
6.6 If the same event is no longer available, the Booking is forfeited and no refund is due.
6.7 Replacement Group Session – Where ChristineLivingstone.com offers a replacement Group Session because ChristineLivingstone.com cannot provide the original Session, the Client may choose the replacement date within the period specified in this policy. If ChristineLivingstone.com is again unable to provide the replacement Session, the Client will continue to have the applicable replacement or refund choice.
6.8 A change of Session date or time by ChristineLivingstone.com is treated as a ChristineLivingstone.com-initiated rescheduling. If the Client cannot attend the changed date or time, the Client may choose the applicable refund or replacement option offered under this policy.
7. Refunds
7.1 Client cancellation refunds are subject to the 75% refund, 25% cancellation fee and non-recoverable payment processor costs described in section 5.
7.2 Where ChristineLivingstone.com cannot provide a Session, the Client may receive a full refund or a replacement Group Session, where applicable.
7.3 If a Session has started but cannot be completed, ChristineLivingstone.com will determine the appropriate remedy based on the circumstances and the point at which the Session failed.
7.4 Depending on the circumstances, ChristineLivingstone.com may provide the Client with the same full-refund-or-replacement choice that applies when a Session cannot take place at all, or may provide a partial refund.
7.5 A platform change alone does not create a right to a refund if the Session remains available and takes place as scheduled.
7.6 Refunds will be processed using the applicable original payment method where possible.
8. Transfers
8.1 Gifts – A Client may purchase a Session as a Gift for another person, subject to the requirements of this policy.
8.2 The intended recipient must be identified and must meet any applicable Booking and Session requirements.
8.3 Transfers – A Booking may be transferred to another person before the Session.
8.4 A Booking may be transferred once only by the original purchaser. The recipient may not transfer the Booking again.
8.5 Once the transfer is completed, the original purchaser no longer has the right to use the Booking.
8.6 The recipient becomes the Client for the purposes of cancellation, rescheduling, refunds, attendance, access and other applicable requirements under this policy.
8.7 The recipient must meet all applicable Session requirements and complete any required preparation.
9. Attendance and Session Access
9.1 Sessions begin and end at the advertised times.
9.2 A Client may join a Session late, but the Session will not be extended and late attendance does not create a right to a refund.
9.3 Failure to attend is subject to the missed-session rescheduling rules in section 6.
9.4 The Client is responsible for having a suitable device, internet connection and access to the applicable platform.
9.5 If a Client experiences a technical problem on their side and misses the Session, the missed-session rules in section 6 apply.
9.6 ChristineLivingstone.com may use different video or online platforms for different Sessions. Applicable access information will be provided through the Booking confirmation or before the Session.
9.7 A change of platform alone does not create a right to a refund if the Session continues to take place as scheduled.
10. Recording and Session Content
10.1 Recording by ChristineLivingstone.com – Group Sessions are automatically recorded by ChristineLivingstone.com for service delivery, administration, quality control and other legitimate business purposes.
10.2 Notice of Recording – This policy provides notice that Sessions may be recorded. A reminder may also be given during the Session, and the first slide or opening material may remind participants that recording is taking place. The applicable platform may also display its own recording notification.
10.3 Participant Recording – Clients may not independently record a Session without prior permission from ChristineLivingstone.com.
10.4 Use and Distribution of Session Content – Clients may not copy, reproduce, photograph, screenshot, publish, distribute or otherwise share Session content or materials without prior permission from ChristineLivingstone.com.
11. Confidentiality and Privacy
11.1 ChristineLivingstone.com will handle Client information responsibly and in accordance with its Privacy and Cookie Policy and applicable law.
11.2 Clients must respect the privacy of other participants.
11.3 Clients must not share, publish or distribute another participant's personal information or private disclosures without permission.
11.4 Because a Group Session includes other independent participants, ChristineLivingstone.com cannot guarantee confidentiality between participants.
11.5 Clients should therefore use appropriate discretion when sharing sensitive or personal information during a Group Session.
12. Respectful Conduct
12.1 Clients must treat ChristineLivingstone.com, its team and other participants respectfully.
12.2 Harassment, abuse, deliberate disruption, repeated inappropriate interruptions and pressuring another participant to disclose personal information are not permitted.
12.3 ChristineLivingstone.com may remove a Client from a Session for serious or repeated misconduct.
12.4 A Client who is removed for serious or repeated misconduct is not entitled to a refund or replacement Session.
13. Good Faith Purchase and Prohibited Use
13.1 Bookings must be made in good faith for the Client's genuine participation in the Session.
13.2 Sessions and their content may not be used for research, investigation, competitive intelligence, copying, reproduction, extraction of methods or materials, or malicious purposes.
13.3 ChristineLivingstone.com may refuse or discontinue participation where a Booking or participation is reasonably considered to be inconsistent with the intended purpose of the Session or this policy.
14. Policy Acceptance and Updates
14.1 By completing a Booking, the Client confirms that they have read and agree to this policy and any other applicable terms and policies.
14.2 Electronic acceptance through the Booking process is treated as acceptance of this policy.
14.3 ChristineLivingstone.com may update this policy from time to time.
14.4 The version of this policy applicable at the time of Booking will normally apply to that Booking.
14.5 ChristineLivingstone.com may decline or discontinue a Booking or participation for legitimate reasons, including capacity, safety, conduct or compliance requirements.
15. Governing Law and Jurisdiction
15.1 This policy is governed by the laws of South Africa.
15.2 The courts of South Africa have jurisdiction in relation to this policy and the services to which it applies.
16. Contact
For questions about bookings, cancellation, rescheduling, transfers, gifts, refunds or Session access, contact care@christinelivingstone.com or submit a support ticket through the ChristineLivingstone.com Helpdesk.