Order and Refund Policy - One-on-One Sessions
Last Updated: 28 September 2026
This policy applies to all One-on-One Sessions offered by Christine Livingstone. Individual session pages may contain additional information about the specific session, including its duration, price and other session details.
1. Nature and Scope of the Service
Christine Livingstone provides Christian Lifestyle Coaching and Prayer Sessions as a Christian coaching business. Sessions may include personalised Christian lifestyle coaching, biblical guidance, prayer for healing and deliverance, and deliverance discernment where appropriate.
These services:
- are not a ministry service;
- are not therapy or counselling;
- are not medical or psychological services; and
- are not crisis or emergency support services.
No specific spiritual, emotional, financial, physical or life outcome is guaranteed. Clients remain responsible for their own decisions, actions and wellbeing.
Dissatisfaction with subjective results, personal expectations or the perceived effectiveness of a session does not, by itself, constitute grounds for a refund after the session has been delivered.
2. Booking and Payment
One-on-One Sessions are booked through the designated booking platform.
A booking is confirmed only after payment has been successfully completed through the available payment method and the booking platform has issued a booking confirmation.
Payment alone does not guarantee an appointment if a booking confirmation has not been issued.
There is no temporary booking reservation, manual payment-request period or separate booking-access process.
If payment has been successfully completed but a booking confirmation is not received, please contact care@christinelivingstone.com or submit a ticket as soon as possible. Please provide your name, the session date and your payment confirmation or transaction reference, if available.
3. Booking Confirmation and Session Preparation
The booking platform will provide the booking confirmation and appointment information to the email address supplied during booking. Clients should check their inbox and spam or junk folder and keep the confirmation email for their records.
The client must complete all compulsory preparation requirements before the session. These requirements include:
- completing the Intake Form;
- downloading and completing the required preparation in the Session Preparation Guide; and
- completing any other compulsory preparation instructions provided for the session.
An optional technical setup session may also be available to assist the client with preparing their room and technical setup before the coaching session.
Preparation by Christine begins on the next working day after the booking has been made and payment has been successfully completed. Preparation may include technical setup arrangements, administrative preparation, review of the client's submitted information and spiritual preparation for the session.
If a client does not complete the required Intake Form and preparation, Christine may be unable to provide the session as intended. Failure to complete compulsory preparation does not, by itself, create an entitlement to a refund after preparation has begun. This provision does not exclude or limit any rights that apply under applicable law.
4. Client Cancellation
A client may cancel a booked session by contacting care@christinelivingstone.com or submitting a ticket.
If the cancellation is received before preparation begins, the client will receive a refund calculated as 75% of the amount paid, with a 25% cancellation fee retained. Any non-recoverable payment processor fees will be deducted from the refund in addition to the 25% cancellation fee.
Preparation begins on the next working day after the booking has been made and payment has been successfully completed. Once preparation has begun, normal client cancellation is no longer eligible for a refund, subject to any rights that apply under applicable law.
The cancellation fee does not apply where a refund is required by applicable law or where Christine cancels the session or is unable to provide the session.
5. Client Rescheduling
There is no general entitlement to reschedule a booked One-on-One Session at the client's request.
Clients should therefore select their appointment carefully before completing their booking.
6. Late Arrival and Missed Appointments
One-on-One Sessions begin and end at the scheduled times.
If the client arrives late, the session will normally still end at the scheduled time. The missed portion of the session will not be added to the end of the appointment.
If the client does not attend the scheduled session and does not contact Christine, the booking is forfeited and no refund or rescheduling is provided, subject to any rights that apply under applicable law.
7. Technical Problems and Session Access
Clients are responsible for having a suitable device, internet connection, power supply and environment for participating in the online session.
If an unexpected technical failure occurs on the client's side during the session, such as a power failure, internet failure or device problem, and prevents meaningful participation or rejoining, the client may request one courtesy rescheduling.
The request must be made within 3 business days after the scheduled session. No proof of the technical problem is required.
The courtesy rescheduling may be used once only per client and is subject to availability. The replacement appointment must be used within 30 calendar days of the original session. If the replacement appointment is not used within that period, no refund or cash alternative will be provided, subject to applicable law.
Reasonable efforts should first be made to reconnect and continue the session where possible following an unexpected technical failure on the client's side.
If a technical problem is caused by Christine's equipment, internet connection, power supply or other circumstances on Christine's side and prevents the session from being delivered, the client may choose either a full refund or rescheduling.
If a problem with the booking or video-conferencing platform affects the session and neither the client nor Christine is responsible, reasonable efforts will be made to reconnect. If the session cannot be completed, the session will be rescheduled where reasonably possible. It will not be treated as a client no-show.
8. If Christine Is Late
If Christine is delayed, she will make reasonable efforts to notify the client.
Where reasonably practical, Christine will extend the session so that the client receives the full booked session duration.
If extending the session is not reasonably practical, an appropriate replacement or rescheduled session will be arranged.
9. Changes or Cancellation by Christine Livingstone
If Christine needs to cancel a booked session because she is unable to provide it, the client will be offered the choice of:
- a full refund; or
- rescheduling to another suitable One-on-One Session appointment within a period of 30 to 60 days.
The client must choose between these options when the cancellation is communicated. A refund cannot be requested later after choosing to proceed with a replacement appointment.
If Christine needs to change the date or time of a booked session but remains able to provide the session, the client must decide at the time of notification whether to:
- accept the revised appointment;
- request a full refund; or
- reschedule to another suitable appointment within the applicable 30 to 60 day replacement period.
If the client chooses rescheduling, the replacement appointment must be selected within the applicable 30 to 60 day period.
Where Christine cancels or is unable to provide the session because of circumstances beyond reasonable control, reasonable efforts will be made to provide a replacement appointment. If a replacement cannot reasonably be provided, the client will be offered an appropriate refund.
If the online platform used for the session changes, but the session can still take place on the confirmed date and time, the client will be notified and provided with updated access details. A change of online platform alone does not create an entitlement to a refund or rescheduling where the session remains available at the confirmed date and time, subject to any rights that apply under applicable law.
10. Cooling-Off Rights and Early Performance
By completing a booking, the client acknowledges that preparation and other performance of the service may begin before the scheduled session date.
Preparation by Christine begins on the next working day after the booking has been made and payment has been successfully completed. This may include technical setup arrangements, administrative preparation, review of Intake Form information and spiritual preparation.
Nothing in this policy is intended to exclude or limit any cooling-off or other consumer rights that apply under South African law.
Where applicable law permits a consumer to cancel during a statutory cooling-off period, the client's statutory rights will apply. Where applicable law permits performance to begin before the end of such a period with the client's consent, the consequences of early performance will be governed by the applicable law.
11. Refund Processing
Where a refund is approved or required, it will normally be processed using the original payment method.
Refunds will be processed promptly, subject to applicable law and the processing requirements of the payment provider. No fixed 30-day processing period applies under this policy.
Where a cancellation fee is applicable under this policy, the refund will be calculated after retaining the 25% cancellation fee and deducting any additional non-recoverable payment processor fees. These processor fees are additional to the cancellation fee.
Christine may, at her discretion, approve a full or partial refund in exceptional circumstances, even where a refund would not ordinarily be due under this policy. Each request will be considered individually. Granting an exceptional refund does not create an entitlement to a refund in another case.
12. Recording of Sessions
One-on-One Sessions are recorded by Christine Livingstone for her records.
Recordings are not routinely provided to clients and will not be distributed or published for other purposes without the client's permission, unless disclosure is required by law.
Clients may not record the session themselves, including by audio recording, video recording, screen recording, transcription tools or other recording methods, without prior permission from Christine Livingstone.
13. Confidentiality and Privacy
One-on-One Sessions may involve personal, private or sensitive information. Christine Livingstone will handle client information responsibly and in accordance with the applicable Privacy and Cookie Policy and applicable law.
Confidentiality is subject to any circumstances in which disclosure is required or permitted by law.
14. Respectful Conduct
Clients are expected to communicate and behave respectfully toward Christine Livingstone.
Harassment, abusive behaviour, threatening behaviour, deliberately disruptive conduct or other serious misconduct is not permitted.
Christine may end or refuse to continue a session where serious or repeated misconduct makes it unreasonable or unsafe to continue. Where a session is ended because of serious or repeated misconduct by the client, no refund or replacement session will normally be provided, subject to any rights that apply under applicable law.
15. Good Faith Purchase and Prohibited Use
One-on-One Sessions are provided for the personal purposes described on the applicable session information page.
Clients may not participate primarily for research, investigation, competitive intelligence, copying or reproducing Christine's material or methods, or for malicious purposes.
Christine reserves the right to refuse or discontinue a booking or session where there is a reasonable basis to believe that the service is being used for a prohibited purpose.
16. Gifted One-on-One Sessions
A One-on-One Session may be purchased as a gift for a named recipient.
Because the session includes individual preparation and personal Intake Form information, a booked One-on-One Session may not be transferred from one recipient to another after the recipient has been designated.
The recipient of a gifted session must:
- complete the compulsory Intake Form;
- download and complete the required preparation;
- comply with the applicable preparation requirements; and
- read and agree to the applicable policies before participating in the session.
A gift booking is only valid for the named recipient for whom the required preparation and intake information are completed.
17. Policy Acceptance and Updates
By completing a booking, the client confirms that they have read and agree to this policy and the other applicable Christine Livingstone policies, terms and conditions. The client's electronic acceptance through the booking platform forms part of the booking agreement. A separate handwritten or digital signature is not required where electronic acceptance is legally valid.
Christine reserves the right to decline or refuse a booking for legitimate reasons, including capacity, safety, conduct, operational requirements or legal or compliance requirements.
The policy applicable to a booking will normally be the version in effect when the booking is made, unless a later change is required by law or specifically communicated to the client.
18. Governing Law and Jurisdiction
This policy and the services provided are governed by the laws of the Republic of South Africa.
Any legal dispute arising from or relating to these services will be subject to the jurisdiction of the courts of South Africa.
Contact
For questions about bookings, cancellations, refunds, preparation, technical problems or session access, please contact care@christinelivingstone.com or submit a ticket.