Order And Refund Policy - Christian Lifestyle Coaching and PrayerOne-on-One Sessions

Orders, Payments, Scheduling, Cancellations & Refunds Policy

For Product:
One-on-One Christian Lifestyle Coaching Sessions and Prayer (all durations)

Last Updated:  3 March 2026

1. Governing Law

This policy and the services provided are governed by the laws of South Africa and aligned with the Consumer Protection Act, 2008.

2. Nature and Scope of the Service

Christine Livingstone is a business and provides one-on-one Christian Lifestyle Coaching and Prayer Sessions, which may include deliverance discernment where appropriate.

These services are strictly coaching and faith-based in context. They:

• Are not a ministry service
• Are not therapy or counselling
• Are not medical or psychological services
• Are not crisis or emergency support services

No specific spiritual, emotional, financial, physical, or life outcomes are guaranteed.
Clients remain fully responsible for their own decisions, actions, and wellbeing.

Participation in a coaching or prayer session does not guarantee any specific outcome. Dissatisfaction with subjective results, personal expectations, or perceived effectiveness of the session does not constitute grounds for a refund once the session has been delivered.

3. Formation of the Agreement

By placing an order and completing payment, the client:

• Electronically accepts all Christine Livingstone policies, terms, and conditions
• Enters into a binding electronic agreement with Christine Livingstone in accordance with South African law
• Acknowledges that no handwritten or separate digital signature is required

Acceptance occurs at checkout.

4. Orders and Payment

All sessions must be paid in full in advance.

Payment is currently accepted via PayPal; additional methods may be introduced in future.

Services will not commence until payment has been successfully received and confirmed.

5. Booking Timeline and Pricing

• Clients must book their paid session within 60 days of payment.
• If a client books after this period, one of the following applies:
  • They pay the current session price at the time of booking; or
  • The session time is reduced pro-rata based on the original payment amount relative to the current price.
• This policy ensures fairness and protects session availability.

6. Service Commencement

The client is required to book their coaching session using the provided booking system.

Service is considered to have commenced once any of the following occurs:

• Booking access is issued to the client
• A session is booked in the calendar
• Intake forms or preparation materials are provided
• Administrative work, preparation, or intake review begins

Once service performance has commenced, cooling-off rights may be limited in accordance with applicable law.

7. Booking and Scheduling

Clients must book their session using the provided booking system before any preparation materials are issued.

Available session times are published separately on Christine's Calendar and her website. 

Clients are responsible for reviewing operating hours before booking.

Session availability is limited and cannot be guaranteed beyond the published calendar slots.

8. Client Rescheduling

One reschedule request is permitted per booked session.

• Rescheduling must be requested at least three (3) business days before the scheduled session time.
• Current Business days and session times are published on Christine's website and exclude weekends and South African public holidays (including holidays scheduled by Christine Livingstone).
• Requests after this period may not be accommodated.
• Missed sessions are forfeited.

9. Late Arrival and Missed Sessions

• Late arrival will shorten the session accordingly; sessions will not be extended.
• Missed sessions due to client error, late arrival, or failure to book/reschedule within required notice periods are forfeited and are not eligible for refund.

10. Client Cancellations Before Booking Access Is Used

• Cancellation must be submitted in writing via the support ticket system.
• A minimum of three (3) business days’ notice is required.
• Up to 75% of the amount paid may be refunded.
• A 25% administrative and reservation fee will be retained.
• Non-recoverable payment processor fees are not refundable.

11. Client Cancellations After Booking Access Is Used or Intake Has Started

• Once booking access has been issued or intake has begun, no automatic refunds apply.
• Partial refunds may be granted at the sole discretion of Christine Livingstone.
• Administrative and payment processing costs are retained.
• Decisions are final.

12. Client Cancellations After a Session Has Been Booked

• Once a session is booked in the calendar, no refunds are provided.
• Rescheduling is allowed only according to the rescheduling rules described in this policy.

13. Cancellation by Christine Livingstone

If Christine cancels a booked session due to factors attributable to her, she will do her best to provide at least 24 hours’ notice where reasonably possible.

In such cases, the client may choose either:

• A full refund
• Rescheduling to the next available session time within a reasonable window of 30–60 days

Rescheduling will be considered not reasonably possible only if no alternative session times are available within this period.

Client availability constraints, preferences, or failure to respond do not constitute rescheduling impossibility.

14. Force Majeure and Unavoidable Events

Christine Livingstone will not be held liable for delays or interruptions caused by events beyond reasonable control, including but not limited to:

• Load-shedding
• Internet or platform failures
• Natural disasters
• Civil unrest
• Government restrictions

Sessions affected by such events will be rescheduled where reasonably possible.
Refunds will only be considered if rescheduling cannot reasonably occur.

15. Cooling-Off and Early Performance

By placing an order, the client expressly authorizes Christine Livingstone to begin performance of the service immediately, including:

• Booking access
• Reserving calendar time
• Reviewing intake information
• Completing administrative preparation

Where performance has commenced with client consent, cooling-off rights may be limited.

16. Refund Processing

• Refunds will be issued using the original payment method.
• Payment processing fees are non-refundable.
• Refunds will be processed as promptly as possible and within 30 days of approval.

17. Discretionary Refunds

Christine Livingstone reserves the right, at her sole discretion, to grant partial or full refunds in exceptional circumstances.

This does not create any obligation or precedent.