What Happens If I Have a Technical Problem? (Premium One-On-One Sessions)

If an unexpected technical failure on your side prevents meaningful participation in an online One-on-One Session or prevents you from rejoining, reasonable efforts should first be made to reconnect and continue the Session.

If the problem prevents meaningful participation, you may request one courtesy rescheduling. The request must be made within 3 business days after the scheduled Session, and the replacement appointment must be used within 30 calendar days of the original Session.

If a booking or video-conferencing platform problem affects the Session and neither you nor Christine is responsible, reasonable efforts will be made to reconnect. If the Session cannot be completed, it will be rescheduled where reasonably possible.

If the technical problem is on Christine's side and prevents the Session from being delivered, the applicable policy provides for a full refund or rescheduling.

See the Order and Refund Policy - One-on-One Sessions for the complete conditions.

If you need to report a technical problem or request the applicable remedy, please submit a ticket.