How Do I Know If My Booking and Payment Were Successful?

For a paid session, payment and booking confirmation are both important.

One-on-One Sessions: your booking is confirmed only after payment has been successfully completed and the booking platform has issued a booking confirmation email.

Group Sessions: your booking is confirmed only after payment has been successfully completed and the booking platform has issued a booking confirmation.

Check the email address you provided during booking, including your spam or junk folder where applicable. Keep your booking confirmation for your records.

If payment appears to have been completed but you do not receive a booking confirmation, do not assume that your booking is confirmed. Submit a support ticket and provide your name, the Session date and your payment confirmation or transaction reference if available.

The support team can assist with checking the problem. The website support AI cannot confirm an individual payment or booking unless it has access to the relevant booking or payment information.

For the governing policies, see the Group Sessions policy or One-on-One Sessions policy, as applicable.