CL Resource Hub - Session Cancellations, Refunds & Changes

Can I Cancel My Premium Group Session?

You may request cancellation before preparation begins. If the cancellation qualifies for a refund, 75% of the amount paid will be refunded. A 25% cancellation fee is retained, and any non-recoverable...

Can I Cancel My Premium One-On-One Session?

You may request cancellation before preparation begins. If the cancellation is received before preparation begins, 75% of the amount paid will be refunded. A 25% cancellation fee is retained, and any ...

What Happens If I Cancel My Premium One-On-One Session?

If you need to cancel a One-on-One Session, the timing of your cancellation matters because preparation by Christine begins on the next working day after booking and successful payment. If your cancel...

Can I Get a Refund for My Premium Session?

A refund depends on what happened and whether the Session was a Group Session or a One-on-One Session. Client Cancellation For both Group Sessions and One-on-One Sessions, a qualifying cancellation re...

Can I Reschedule or Change My Premium Group Session?

You may request one complimentary reschedule by contacting Christine at least 2 business days before preparation begins. The replacement Group Session is subject to availability. Contact Christine as ...

Can I Reschedule My Premium One-On-One Session?

There is no general entitlement to reschedule a booked One-on-One Session at the Client's request. A specific courtesy rescheduling option may apply if an unexpected technical failure on the Client's ...

What Happens If I Miss My Premium Group Session or Arrive Late?

Group Sessions start and end at their advertised times. If you arrive late, you may still join if access is available, but the Session will not be extended and late arrival does not create a refund ri...

What Happens If I Miss My Premium One-On-One Session or Arrive Late?

One-on-One Sessions begin and end at the scheduled times. If you arrive late, the Session will normally still end at the scheduled time. The missed portion will not be added to the end of the appointm...

What Happens If I Have a Technical Problem (Premium Group Session)?

If a Client-side technical problem causes you to miss the Group Session, the missed-session rescheduling rules may apply. You may request rescheduling within 3 business days after the original Session...

What Happens If I Have a Technical Problem? (Premium One-On-One Sessions)

If an unexpected technical failure on your side prevents meaningful participation in an online One-on-One Session or prevents you from rejoining, reasonable efforts should first be made to reconnect a...

What Happens If the Premium Group Session Is Cancelled, Changed or Cannot Continue?

If Christine needs to cancel or change a Session, or a Session cannot be completed, the available remedy depends on the the circumstances. If Christine cannot provide a Group Session, you may be offer...

What Happens If My Premium One-On-One Session Is Cancelled, Changed or Cannot Continue?

If Christine needs to cancel or change a Session, or a Session cannot be completed, the available remedy depends on and the circumstances. If Christine cancels a One-on-One Session because she cannot ...

What Happens If I Don't Complete My Premium Group Session Preparation?

The Group Session Intake Form is optional, although it is encouraged for questions and prayer requests. You can attend the Group Session without completing the Intake Form. However, questions or praye...

What Happens If I Don't Complete My Premium One-On-One Session Preparation?

One-on-One Session preparation is compulsory. This may include the Intake Form, Session Preparation Guide and other required preparation instructions. Preparation by Christine begins on the next worki...

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