Can I Get a Refund for My Premium Session?
A refund depends on what happened and whether the Session was a Group Session or a One-on-One Session.
Client Cancellation
For both Group Sessions and One-on-One Sessions, a qualifying cancellation received before preparation begins receives a refund of 75% of the amount paid. A 25% cancellation fee is retained, and any non-recoverable payment processor fees are deducted from the refund.
Once preparation has begun, normal Client cancellation is no longer eligible for a refund, subject to applicable law.
If Christine Cannot Provide the Session
If Christine cancels or is unable to provide a Session, the applicable policy may provide a full refund or a suitable replacement or rescheduled Session.
The exact options depend on the type of Session and the circumstances. See the applicable policy for the full rules:
If you believe you are entitled to a refund or need your individual circumstances reviewed, please submit a ticket.
The support team will review the request against the applicable policy. The AI support system cannot approve or promise an individual refund.